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Re-opening FAQ’s

Will I be required to wear a mask?

Yes, all Guests as well as casino Team Members are required to wear a mask while on the casino floor and in our venues.

Will my temperature be taken?

Yes, all Guests as well as casino Team Members will be subject to a non-invasive temperature check before entering the casino. Temperatures must be within an acceptable range. If you have recently been sick or currently aren’t feeling well, please do not come to the casino.

Are all of the slot machines and Blackjack tables open?

To help with physical distancing, not all slot machines are in service. Blackjack is open; some chairs have been removed from the Blackjack tables to provide distance for Guests. Only a limited number of Guests will be allowed in the casino at any given time.

What else is open?

The Hotel, Kids Quest, Shake Rattle & Bowl and most of the dining venues are open with new hours. During the initial phase of reopening, the Dragonfly Night Club and arcade will remain closed. The Lodge is open for Friday and Saturday night stays. Valet parking will not be available initially.

How are you dealing with social distancing?

We want you to have fun and be social, but be safe. Please keep 6 feet between you and other Guests and casino Team Members when ever possible.

Will Mountain Springs Buffet be open?

Mountain Springs Buffet is open but has switched to a la carte service from menus. Three Sisters Market and The Café offer grab and go sandwiches and Salads and of course, amazing coffee drinks. 11th Frame (food and non-alcoholic drinks only) ,Storytellers restaurant and Johnny Rockets are open as well. Please check the website for times and additional information.

How will you keep the casino clean?

The casino will be continuously cleaned by our team of Guest Service Attendants throughout the day. Machines will be continuously wiped down as will touch points throughout the property. The casino will be closed between 2am and 6am daily for a deep cleaning. Extra hand sanitizing stations have been added to the gaming floor and our venues, but please wash your hands on a regular basis.

Is smoking allowed in the casino?

Smoking on the casino floor is not currently permitted during the open phases of operation. There is a smoking area available in the Poker room for a limited number of guests at one time.

What have you done to prepare your employees for reopening?

All returning Team Members have attended a Covid 19 safety and sanitization class before starting back to work.

Are my offers still valid from before you reopened?

Unfortunately any offers that expired during our closure are no longer valid. New offers will eventually be available as operations return to normal. Our Rapid Rewards program is up and running, and allows you to receive offers based on your current play.

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