COVID-19 Health & Safety Update Click Here.
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Re-opening FAQ’s

Will I be required to wear a mask?

Yes, all Guests as well as casino Team Members will be required to wear a mask while on the casino floor and in our venues.

Will my temperature be taken?

Yes, all Guests as well as casino Team Members will be subject to a non-invasive temperature check before entering the casino. Temperatures must be within an acceptable range. If you have recently been sick or currently aren’t feeling well, please do not come the casino.

Are all of the slot machines and Blackjack tables open?

To help with physical distancing, not all slot machines will be in service when we reopen. Blackjack is open; some chairs have been removed from the Blackjack tables to provide distance for Guests. Only a limited number of Guests will be allowed in the casino at any given time.

What else is open?

The Hotel, Kids Quest and most of the dining venues will be open with new hours. During the initial phase of reopening, the Dragonfly Night Club, bowling center and arcade will remain closed. The Lodge will remain closed as well. Fables bar and Three Sisters Marketplace will be closed for remodeling. Valet parking will not be available initially.

How are you dealing with social distancing?

We want you to have fun and be social, but be safe. Please keep 6 feet between you and other Guests and casino Team Members when ever possible.

Will Mountain Springs Buffet be open?

Mountain Springs Buffet will be open but will be serving an a la carte menu. The Café will be offering grab and go sandwiches and Salads and of course, amazing coffee drinks. Storytellers restaurant and Johnny Rockets will both be open as well. Please check the website for times and additional information.

How will you keep the casino clean?

The casino will be continuously cleaned by our team of Guest Service Attendants throughout the day. Machines will be continuously wiped down as will touch points throughout the property. The casino will be closed between 2am and 6am daily for a deep cleaning. Extra hand sanitizing stations have been added to the gaming floor and our venues, but please wash your hands on a regular basis.

Will smoking be allowed in the casino?

Smoking on the casino floor will not be permitted initially during the open phases of operation. There will be a smoking area available in the Poker room for a limited number of guests at one time.

What have you done to prepare your employees for reopening?

All returning Team Members will attend a Covid 19 safety and sanitization class before starting back to work.

Are my offers still valid when you reopen?

Unfortunately any offers that expired during our closure will not be valid. New offers will eventually be available as operations return to normal. Our Rapid Rewards program will be running when you return which will allow you to receive offers based on your current play.

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